Office Products Services
Company History
A Company Built On Hard Work And A Devotion To Customer Service.
Hard work, planning, and a determination to excel in customer service is responsible for the success of Office Products Services. -- The present company is a result of the efforts of George Petering and former co-partner Richard Tesch (now retired), at the time oil executives who met at a local athletic club. When both found themselves unemployed, they started talking about teaming up to buy a business.
They bought Office Products Services, Inc. in 1986, which at the time thrived on word processor contracts. These rapidly evaporated. And the company's service department was not as strong as they'd been led to believe. But they rallied.
They were determined to not give up. They evaluated the strengths and weaknesses of the company, and determined to work on those weaknesses.
That's exactly what they did. They focused on selling and servicing copiers -- and doing it right. Today the company enjoys a sterling reputation for customer service and boasts 12 employees.
Customer service, is Office products services top priority...
While OPS sells top-quality copiers and fax machines, OPS believes that its high quality service, and devotion to customer satisfaction is what puts it ahead of its competitors.
Whether servicing multiple copiers for the Municipality of Anchorage or a single machine at a small business, OPS is determined to give each client the highest quality customer service available. This includes access to a 24-hour, 7-day-a-week, toll-free help line; computerized tracking of each machine's maintenance history; and a team of highly-trained, professional (and personable) technicians.
Every year, OPS sends their technicians Outside for additional training. George Petering, who always watches the bottom line, commented that "it's well worth the expense."
In addition, Lanier and Savin products come with an impressive "Performance Promise" which includes a satisfaction guarantee, a free loaner, downtime reimbursement, and a 7-year guaranteed availability of service, parts and supplies.
Winning sales strategy:
let customers do the selling ...
To get new customers, OPS focuses on delivering outstanding service to current customers.
We believe if someone is unhappy with their current copier contractor, they'll start asking around. It won't take long before they ask one of our customers -- and because we've treated them well, our customers will do all the selling for us.
The sales staff act more like consultants than salespeople. They assess the customer's needs and if OPS can't meet them, they'll refer the customer to a company that can. We don't sell a copier with capabilities below or above a customers needs.
The underdog advantage:
small companies work harder ...
OPS uses their smaller size as an advantage. They maintain more frequent contact with customers and are flexible enough to meet different needs. This flexibility is most noted in the Bush. OPS is one of the few copier companies serving these remote locations.
Staying on top ...
Our company and products keep up with the times. We not only sell a copier, we sell a communication device. They copy, fax, print, scan, email, and are a document server. One copier can take the place of several types of office equipment, saving room and expense.
Although OPS changes and grows with new technologies and customer needs, the one thing that won't change is our commitment to the high quality of customer service, and the satisfaction we deliver.
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